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Browsing the Website

Postage and Packing Charges

Payment Options

Pricing

Value added Tax (VAT)



Browsing the Website

To browse the website you can use the Keywords,Manufacturers or Product Ranges within any department. You can also view specific questions in the FAQs.

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Postage and Packing Charges

We charge postage at cost, this is calculated by the combined metric weight of the products and is charged in accordance with Royal Mail First Class Delivery Charges. If the charges are changed by Royal Mail (The United Kingdom mail service) then the changes will be reflected within the website as appropriate.  We do NOT charge for packaging.

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Payment Options

The quickest and easiest way to pay is to enter your credit card details during the secure checkout process; this uses 128 bit encryption technology to ensure the safety and security of the details you submit. See our Security Policy for further details. We accept VISA, VISA Debit, MasterCard, Solo and Maestro.

We understand however that you may prefer not to submit potentially sensitive information in this way so you can select the items you require and place your order by telephoning our sales line on 0845 601 8827. (+44 845 601 8827 for international calls). In addition to the above credit card / debit cards you can also pay by cheque.

If you are paying by cheque it must be drawn on a UK bank and made payable in pounds sterling to "STITCH1KNIT1". Please be sure to write your e-mail address and cheque guarantee card number on the reverse of the cheque. When paying by this method we will process your order as soon as we receive and clear your cheque, this will unfortunately slow down the dispatch time. Cheques should be sent to the following address:

STITCH1KNIT1
PO Box 771
Guildford
Surrey
England
GU1 3ZW

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Pricing

Many of the items we offer are discounted and you can shop in the safe knowledge that all of the products we offer are competitively priced.

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Value Added Tax

STITCH1KNIT is a UK company and is required by law to collect Value Added Tax (VAT). This means that customers resident in the fiscal VAT territory of the European Community (EC) are generally subject to VAT at 17.5% on the price of items purchased. The prices shown on STITCH1KNIT1 are, where applicable, inclusive of VAT. A few items such as some publications are zero-rated.

If you are resident outside the fiscal VAT territory of the EC then you do not pay VAT. When you place an order the checkout process will check the country part of your address and deduct the VAT from the prices.

Fiscal VAT Territory of the EC

Austria
Belgium
Denmark, except the Faroe Islands and Greenland
Finland
France, including Monaco
Germany, except Busingen and the Isle of Heligoland
Greece
The Republic of Ireland
Italy, except the communes of Livigno and Campione d’Italia and the Italian waters of lake Lugano
Luxembourg
The Netherlands
Portugal, including the Azores and Madeira
Spain, including the Balearic Islands but excluding Cueta and Melilla
Sweden
United Kingdom

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For enquiries or to order by telephone call us on 01483 450 903
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